CANCELLATION & REFUND
All Peak and Rivet Membership plans are paid by monthly automatic electronic payment (credit card, debit card, or automatic checking account draft). Monthly memberships will automatically renew on the first of each month. Rivet and Peak Memberships cancelled within the first three-months of use will receive a $40 cancellation fee and require a five (5) day notice prior to the first day of the month. All other cancellation requests must be submitted and received thirty (30) days prior to the first day of the next month of your credit/debit card processing date. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment has been drawn from your account, clients will have 30 days from the last bill date to use the facilities. It is your responsibility to provide written notice 30 days in advance of your next billing date. There will be no refund issued once a payment has been charged to your credit card. All monthly recurring term plans of 12 months require 30 days written notification prior to your next bill date and will incur an early cancellation fee equal to one month membership for that plan.
Any changes or cancellations must be received 30 days in advance of next billing cycle or plan expiration date. It is the members responsibility to monitor membership expiration and renewal dates.
All prepaid monthly plans are paid upfront and do not automatically renew upon expiration.
Riveter does not provide refunds retroactively for any cancellation requests. Membership cancellations are only processed by sending written notification via email to firstname.lastname@example.org. Please do not send cancellation messages to our Facebook page or other social media sites. Riveter does not issue refunds if you do not use your membership, nor can you carry over sessions to the next month. No exceptions. Day passes, punch cards, rental equipment, and retail items are nonrefundable.
Membership Holds and Account Freezes
Clients may put their membership on freeze or hold, for a period no less than thirty (30) days (or one calendar month). Freezes incur a $10/month fee. Holds cannot be issued for personal travel under 3 weeks. All payments drawn prior to the requested hold will not be refunded. Billing will resume automatically upon end of the freeze period.
If client chooses to cancel membership during the hold or freeze period, written notification must be issued within 30 days prior to the end of the hold period, otherwise clients will be charged a final month of membership upon hold release.
Please contact the Customer Experience desk or info@riveternc,com to freeze your account.
Riveter does not ship membership cards, prepaid memberships day passes or punch cards.