CANCELLATION & REFUND
EFT MEMBERSHIP CANCELLATIONS
All EFT Peak and Rivet Membership plans are paid by monthly automatic electronic payment (credit card, debit card, or automatic checking account draft). Monthly memberships will automatically renew on the first of each month. All EFT membership cancellation requests must be submitted and received seven (7) days prior to the first day of the next month. It is your responsibility to provide written notice. There will be no refunds issued once a payment has been charged to your credit card. It is the members responsibility to monitor membership expiration and renewal dates.
PREPAID MEMBERSHIP CANCELLATIONS
All prepaid monthly plans are paid upfront and do not automatically renew upon expiration.
Membership Holds and Account Freezes
Clients may put their membership on freeze or hold, for a period no less than thirty (30) days (or one calendar month). Freezes incur a $10/month fee. Holds cannot be issued for personal travel under 3 weeks. All payments drawn prior to the requested hold will not be refunded. The freeze fee will automatically occur during monthly billing. If client chooses to cancel membership during the hold or freeze period, written notification must be issued seven (7) days prior to the end of the month.
Please contact the Customer Experience desk or or fill out a membership change form online HERE to freeze your account.
Riveter does not provide refunds retroactively for any cancellation requests. Riveter does not issue refunds if you do not use your membership, nor can you carry over sessions to the next month. No exceptions.
Day passes, punch cards, rental equipment, and retail items are nonrefundable.
Due to limited class spaces, there will be no refunds for yoga class registration within 4 hours of the class. Yoga class registration can be cancelled; please call or email at least 4 hours in advance. If notice of cancellation has not been received prior to 4 hours in advance, no refunds will be issued for yoga class passes and members will receive a $10 fee.
There is a 24 hour cancellation policy for all massage + bodywork appointments. Any late cancellation will receive a 50% refund of service. All no shows will be charged in full for scheduled appointment. We appreciate your understanding.
Riveter does not ship membership cards, prepaid memberships, day passes, or punch cards.
Riveter merchandise purchased through our online store will be shipped via USPS Priority Mail. Gift cards can be shipped with a $2 service fee via USPS Ground.